Sales, Lettings & Auctions
TENANTS INFORMATION
The following are permitted payments which we may request from you:
- The rent
- A refundable tenancy deposit capped at no more than five weeks` rent where the annual rent is less than £50,000, or six weeks` rent where the total annual rent is £50,000 or above.
- A refundable holding deposit (to reserve a property) capped at no more than one week`s rent. Please Note: This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and / or Deed of Guarantee) within 15 calendar days (or other Deadline for Agreement as mutually agreed in writing).
- Payments to change the tenancy when requested by the tenant, capped at £50, or reasonable costs incurred if higher.
- Payments associated with early termination of the tenancy, when requested by the tenant equivalent to the landlords costs.
- Payments in respect of utilities, communication services, TV licence and council tax; gas and electricity.
- A default fee for the late payment of the monthly rent at a rate of 3% over the bank of England base rate.
- A default fee for the replacement of a lost keys/security device, where required under a tenancy agreement to be charged at cost.
- Pymm & Co Charge £300+ VAT (£360 inclusive of VAT) administration fee for a company let.
You will be required to pass our referencing process before a tenancy can be granted. We will require the following information to complete this:
- Current Address
- Current Landlord details
- Current employers details and income
- Two forms of documentation to carry out a right to rent check (a member of staff will advise you of acceptable documentation)
- A completed signed application form
- A signed declaration to confirm this information is true and consent to your information being used by us or a third party company to carry out credit and reference checks.
EMERGENCY CONTACT
If you need to report a maintenance issue, all non-emergency maintenance issues should be emailed to pm@pymmand.co.uk or please telephone the lettings department during office hours on 01603 305805.
If you wish to report an emergency situation, please note the following:
- If you smell or suspect a gas leak, call 0800 111 999.
- If experience a total power outage in your building/street call 0800 783 8838 (or 0333 202 2021 from a mobile phone).
The website for these contacts is:
www.nationalgrid.com/uk/safety-and-emergencies
In the event of any other emergency i.e. escape of water or complete power outage of ONLY your property, which occurs outside of the above opening hours, and if your residential property is managed by Pymm & Co you can use our out of office hours property maintenance service by calling the number below. But please note – ONLY in the event of an emergency. You will be liable for all contractor charges if its not deemed an emergency. By calling the numbers below you are agreeing to this.
Plumbing: 07765 141980 / 07714 289142
Electrical: 07909 808983
Any non-emergency out-of-hours callouts will be charged back to the tenant. Emergencies are deemed as danger to your health or if damages to the property would occur from the fault. No heating or hot water is not deemed as an emergency.
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Pymm & Co. Lettings Limited registered office in England and Wales: 2 - 4 Ber Street, Norwich, Norfolk, NR1 3EJ. Company Number 6658705
JKH Development Ltd t/a Pymm & Co. Limited registered office in England and Wales: 6 Ber Street, Norwich, Norfolk, NR1 3EJ. Company Number 6589351
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